Frequently Asked Questions
What is "Blunt Stimulation"?
Blunt Stimulation is the term used for wide pulse stimulation providing a muscle reflex response not a jerking response found in narrow pulse stimulation systems. For the most humane solution to off leash control without undue discomfort to your dog trust Educator E-Collar.
What is the best way to introduce an e-collar to a new puppy? What age?
For the first week or two you should put the collar receiver (turned off) on your dog every time you play or do something fun. You want your dog to associate the collar with fun things and learn to like it. After a couple of weeks of no stimulation you can introduce stimulation to your dog. First, find the first perceived stimulation by turning the dial from 0 while pressing the continuous stimulation, the first noticeable reaction is what you want, lock in this level. Now for the next week put the collar receiver (turned on) on your dog and play with your dog as before, now give your dog a treat or love as you apply the stimulation, the dog will associate the tickle of the stimulation with a good thing, the treat or love from you.
Now that your dog likes the e-collar, you can slowly introduce higher stimulation to get the desired response from your dog. Remember, the lower the stimulation you use the better long term results you will obtain, if higher stimulation is needed we recommend using short pulses or the momentary button. We do not recommend correcting a puppy younger than 6 months with an e-collar, it is okay to introduce the e-collar to puppies of 4 to 6 months using the above introduction technique.
Is the stimulation going to hurt my dog?
Proper use of an e-collar is very important, low level stimulation has a calming effect while high levels can overwhelm the dog and only be used in emergency situations. Our stimulation is similar to a medical device called a Muscle Stimulator used by Doctors to re-educate muscles, relieve muscle spasms, increase range of motion, prevent muscle atrophy, and treat conditions resulting from a stroke. It leaves no marks or residual pain and promotes compliance through muscle control of the dog's neck. Beware of imported shock collar systems that use high shocking circuitry and may cause your dog's neck to jerk excessively and scare your dog and damage his/her psyche.
How small of a dog will the small collar receiver fit on comfortably.
Dogs as small as 3 lbs. have been trained with our small collar receivers, below is a picture of a 7 pound Miniature Pinscher. Most small dogs will respond to the vibration and the stimulation is only used to reinforce the vibration.
How tight should the collar receiver strap be?
The collar should be adjusted to allow the “contact points” to have direct contact with the skin. You should be able to fit a couple of fingers between the collar strap and your dog. Too tight poses the risk of skin irritation and discomfort. Too loose and the contact points will not be able to administer the stimulation reliably. The collar strap should be tight enough that the collar does not rotate causing chaffing on the dog's neck. The optimal position for the collar receiver is on either side of the neck just below the ears, not on the dog’s windpipe.
Can I set different stimulation levels for each dog with a 2 dog system.
Yes, with our patented "lock and Set" feature you have the ability to select between 0 and 100 levels independently for each dog. No two dogs have the exact same temperament, trust E-Collar Technologies to provide the most humane solution. We also offer adjustable boost levels on all models with the boost levels being independent for each dog in multi-dog models.
Explain the different LED colors on my E-Collar.
Green indicates the battery is charged, yellow indicates the battery is getting low, and red indicates only a few hours of use remain. The LED will turn red during stimulation activation.
Is the E-Collar waterproof and shock resistant?
E-Collar Technologies utilizes advanced packaging technology to assure waterproofing to 500 feet of both the collar receiver and remote transmitter. All of our round remote transmitters float to prevent loss during water activities. The 900 series remote transmitters, however, are so packed with technology, there isn't enough air inside them to guarantee that they will float, but they are still waterproof. The units are shock resistant and will provide years of reliable use.
What is the warranty policy?
If you are experiencing issues with your system, you can submit a claim online or give us a call at 260-357-0051 for technical support while you have your system with you. Telephone Support is available Monday through Friday, 8am to 6pm ET; and Saturday, 11am to 3pm ET (excluding holidays)
E-Collar Technologies Remote Dog Training Systems have a Two-Year Manufacturer's Warranty and a One-Year Manufacturer's Warranty on the Barkless Pro and Accessories. In the event your system is deemed defective by an E-Collar Technologies Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action.
We will need to know the following information.
- What model system you have
- What issues you are experiencing
- The serial number of the defective component
- Your Address, and contact information
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under the manufacture warranty.
If the serial number manufacture date for the defective component is outside of the 2-year Full warranty period, E-Collar Technologies will offer Retail Customers replacement components at discounted prices. Please keep in mind, the serial number does not provide us with the date you purchased your system, but the date that your system was manufactured. E-Collar Technologies will use the manufacture date to estimate your warranty coverage.
What is the return policy?
We have a 60-day money back guarantee. If you need to return an item, please start a return request by sending an email to [email protected].
You will then be provided with a returns form for you to include in the return package, return shipping is the responsibility of the customer. We suggest keeping your tracking number until your refund has been processed.
You should expect to receive your refund within 1-2 weeks of the package being delivered to our returns department, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
What is the cancellation policy?
Once your order has been placed, we are unable to process a cancellation or make any changes to that order.
If your order has already been shipped, and you wish to cancel it, we will treat it as a return, shipping cost is the responsibility of the customer.
If the package has been refused by the receiver it may be subject to a refusal fee. This cost will be deducted from the total cost of the refund.
Do you ship Internationally?
Yes, and to most countries! If you need help ordering or cannot complete it online, please email your order and shipping address to [email protected].
All orders are processed in US Dollars.
IMPORTANT: Your country's de minimis value determines if local customs will assess a duty or tax on your shipment. Duties and VAT are calculated as a percentage of the customs value of the goods (item + insurance + shipping). Any duties and taxes on your international shipment will be billed directly to you by the global carrier.
If the receiver refuses the package it may be subject to a refusal fee. This cost will be deducted from the total cost of the refund.