If you are experiencing issues with your system, please fill out the form below to get in touch with an E-Collar Technologies representative. Support is available Monday through Friday, 8:00 am to 5:30 pm ET, and Saturday, 11:00 am to 3:00 pm Et (excluding holidays).
For us to effectively process your warranty claim, we may need to schedule a call to troubleshoot with you to determine the correct course of action.
We will need the product model and serial number from the component you are experiencing an issues with.
- To find your product model and serial number on your handheld remote (transmitter) you will find that under the rear skin. If you have a belt clip or anywear clip attached, you will need to remove that before taking off the rear skin to expose your model and serial number.
- To find your product model and serial number on your collar receiver you will find that in between the two contact points. If you have a comfort pad on your unit you will need to remove that to expose that information.
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under the manufacture warranty.
If the serial number manufacture date for the defective component is outside of the 2-year Full warranty period, E-Collar Technologies will offer Retail Customers replacement components at discounted prices. Please keep in mind, the serial number does not provide us with the date you purchased your system, but the date that your system was manufactured. E-Collar Technologies will use the manufacture date to estimate your warranty coverage.