Warranty & Product Support
Having an issue with your E-Collar product?
Start with our Support Assistant for troubleshooting, warranty questions, and product support.
If additional assistance is required, the Support Assistant will collect the information needed and automatically create a support ticket for our Customer Service team.
The Support Assistant Can Help With
- Warranty questions
- Remote or receiver issues
- Charging problems
- Pairing assistance
- Display or button issues
- Product identification
- General troubleshooting
Before You Begin, Please Have Ready
- Product model
- Serial number
- Approximate purchase date
- Location of purchase
- Description of the issue
- Photos or videos if available
Warranty Coverage Reminder
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under the manufacturer’s warranty.
If your product is outside the warranty period, replacement components may still be available at discounted pricing.
Support Hours
Monday – Friday: 8:30 AM – 5:00 PM EST
Saturday: Closed
Sunday: Closed
How to Find Your Product Model & Serial Number
Remote / Transmitter
The product model and serial number are located under the rear skin of the transmitter. If a belt clip or Anywear™ clip is installed, remove it before removing the rear skin.
Receiver / Collar
The product model and serial number are located between the contact points on the receiver. If a comfort pad is installed, remove it to view the information.
