General Questions
Blunt Stimulation is the term used for wide pulse stimulation providing a muscle reflex response not a jerking response found in narrow pulse stimulation systems. For the most humane solution to off leash control without undue discomfort to your dog trust Educator E-Collar.
Our innovative Control of Stimulation (COS) feature, which comes standard with all E-Collar Technology products, allows users to fine-tune stimulation levels to accommodate a range of canine temperaments. This feature enhances training outcomes and promotes a more successful training experience for both the handler and the dog. The COS technology, also known as Voltage-to-Amplitude conversion, is integrated into all E-Collar Technology products, thanks to our patented design.
The intensity dial can be adjusted smoothly and safely from 0 to 100 levels to prevent any potential overstimulation. Our patented “lock and set” function allows users to securely set their preferred stimulation level without the risk of accidentally increasing it. The convenient blue LCD displays featured on all E-Collar Technology products provide users with an easy way to monitor stimulation levels at all times.
Proper use of an e-collar is crucial, as low-level stimulation can have a calming effect on the dog. It is advisable to avoid high levels except in emergencies. The stimulation is comparable to a medical device known as a Muscle Stimulator or TENs Unit, which doctors use to re-educate muscles, alleviate muscle spasms, improve range of motion, prevent muscle atrophy, and address conditions stemming from a stroke. This method does not cause any marks or lingering pain and encourages compliance through muscle control of the dog’s neck.
When testing on our hands it can feel very sporadic as we have many smaller muscles in our hands and fingers; to get the best result we recommend testing on the forearm on a larger muscle. When testing over and over your body does begin to “expect” the feeling and this can sometimes feel stronger or weaker depending on the person. We like to suggest placing it on your arm and testing in C mode around a level 15. This is where most people begin to feel the stimulation. Keeping in mind that dogs can typically feel the stimulation at much lower levels and the neck is a more “sensitive” area.
It is important to ensure that the collar is adjusted properly so that the “contact points” can make direct contact with the skin. There should be enough space to fit a couple of fingers between the collar strap and your dog to prevent skin irritation and discomfort. If the collar is too loose, the contact points may not administer stimulation reliably. Conversely, if the collar is too tight, it may cause chafing on the dog’s neck. The recommended position for the collar receiver is on either side of the neck, just below the ears, rather than on the windpipe.
During the initial period of training, we suggest placing the collar receiver (with the power turned off) on your dog during playtime or enjoyable activities for the first week or two. This helps your dog to form positive associations with the collar and to become comfortable wearing it. Following this acclimation period, you can gradually introduce stimulation to your dog. To do so, start by finding the lowest level of stimulation by adjusting the dial while applying continuous stimulation. The goal is to identify the point at which your dog first responds, and to set this as the baseline level.
Over the next week, continue to engage in activities with your dog as usual while wearing the collar (with the power turned on). Reward your dog with treats or affection as you deliver stimulation, helping your dog to associate the sensation with a positive experience. As your dog becomes accustomed to the e-collar, you can incrementally increase the stimulation level to achieve the desired response. Keep in mind that lower levels of stimulation generally lead to better long-term results. If higher stimulation is necessary, we recommend using brief pulses or the momentary button feature.
It is not recommended to use an e-collar to correct a puppy younger than 6 months of age. However, introducing an e-collar to puppies between 4 to 6 months can be done using the gradual introduction technique outlined above.
How small of a dog will the E-Collar receiver fit comfortably?
Dogs weighing as little as 5 pounds have successfully been trained using our small collar receivers. The majority of small dogs typically respond well to the vibration feature, with the stimulation being utilized solely as a means to strengthen the vibration training. The ME-300 with the RX-070 Micro Receiver has been designed specifically for small dogs. This smaller collar receiver offers a more compact design, weighing 20% less and providing 20% less stimulation. In addition, the contact points are positioned approximately 20% closer together for small dog comfort. Additionally, the collar is adjustable, enabling horizontal or vertical positioning of the contact points, providing a better fit for small dog breeds.
Yes, with our innovative ‘lock and set’ feature this allows customers utilizing multi-dog models to select personalized intensity levels ranging from 0 to 100 for each individual dog, taking into consideration their unique temperament and behavior traits. Additionally, all models come equipped with adjustable boost levels that can be customized independently for each dog in multi-dog setups.
E-Collar Technologies employs cutting-edge packaging technology to ensure waterproofing up to 500 feet for both the collar receiver and remote transmitter in select models. Our round remote transmitters are designed to float, to help prevent loss during water activities. For units that are regularly exposed to water, it is recommended to tighten screws monthly and conduct routine inspections for any defects to minimize the risk of internal water damage.
While the 900 and FOB series remote transmitters are so technologically advanced that they may not float due to packing constraints, they remain water resistant.
When using an E-Collar while swimming, it’s important to consider how water can affect its functionality and your dog’s response. Water acts as a conductive material, which can impact the stimulation levels needed to get a response from your dog.
Keep in mind that when the collar is completely submerged in water, it may require a stronger level of stimulation as the water can absorb some of the stimulation being sent to the dog.
On the other hand, once the collar is out of the water and the dog is still wet, the stimulation may feel more intense due to the water’s conductivity.
Water can be a significant source of distraction for many dogs, which may require increased stimulation to keep their focus. We suggest focusing more on your dog’s response rather than the level on the screen.
The traditional collar strap (1″ or 3/4″) is a flat buckle strap that resembles a belt. It features multiple adjustment holes to ensure a proper fit for your dog, and any excess can be easily trimmed off. Our standard collar straps are crafted from biothane material, which consists of an inner polyester webbing and an outer TPU/PVC coating. This construction provides excellent durability, waterproofing, and ease of cleaning.
Our bungee collar straps (1″ or 3/4″) feature a flat buckle strap enhanced with a bungee ring. This unique design allows the collar to provide flexibility as the dog’s neck expands throughout the day, ensuring a comfortable and snug fit at all times. This product is also available in a 3/4″ mini strap suitable for small dogs.
Our quick snap collar straps (1″ or 3/4″) combine our standard flat buckle design with a quick snap feature, simplifying the process of putting on and removing your dog’s collar. This product is also available in a 3/4″ mini strap suitable for small dogs.
We also offer a quick snap bungee collar (1″ or 3/4″) that incorporates all of these features into one convenient product. This product is also available in a 3/4″ mini strap suitable for small dogs.
Our traditional contact points are made of high-quality stainless steel, composed of chromium and nickel. Stainless steel is widely used in everyday household products, for its strong, durable, and corrosion resistant metal.
Although the majority of pets do not experience any issues with the traditional stainless steel contact points, some canines may be more sensitive to the nickel component.
Symptoms of an allergic reaction may consist of irritation, redness, hair loss, or sores. In the event of an allergic reaction, it is advisable to discontinue use of the product until the symptoms subside and consider switching to a hypoallergenic contact point or comfort pad.
HYPO-ALLERGENIC CONTACT POINTS
Our Hypoallergenic stainless steel contact points are made with a higher percentage of chromium and a lower percentage of nickel. Hypoallergenic stainless steel is considered safe for those canines with metal allergies due to its low nickel content.
It is important to note that while hypoallergenic stainless steel is considered safe for dogs with metal allergies, it may not be suitable for all dogs. Some dogs with extreme metal allergies may still experience an allergic reaction to the small amount of nickel present in hypoallergenic stainless steel contact points.
Symptoms of an allergic reaction may consist of irritation, redness, hair loss, or sores. In the event of an allergic reaction, it is advisable to discontinue use of the product until the symptoms subside and consider switching to a titanium hypoallergenic contact point or comfort pad.
TITANIUM HYPO-ALLERGENIC CONTACT POINTS
Our Titanium contact points are a durable and lightweight metal known for its hypoallergenic properties. Titanium is a high biocompatibility metal making it a great option for pups with sensitive skin, particularly those who are allergic to nickel. It is also highly resistant to corrosion, making it suitable to wear in water environments like pools, lakes, or the ocean.
It’s important to note that titanium naturally contains trace amounts of nickel but the strong bond between the two metals makes allergic reactions unlikely. As a result, titanium is still considered a hypoallergenic metal and a preferred option for dogs who have sensitivities to metals.
Symptoms of an allergic reaction may consist of irritation, redness, hair loss, or sores. In the event of an allergic reaction, it is advisable to discontinue use of the product until the symptoms subside and consider switching to one of our comfort pads.
Additionally, your titanium contact points may develop unique coloring such as blue, purple, green, or red due to heat and oxidation, but this natural process poses no harm or risk to your pet.
Comfort pads provide maximum comfort, redistribute the pressure from standard contact points, and allows for stimulation to be more evenly distributed, while promoting better contact and reactivity.
If your dog is sensitive to the standard contact points or will be wearing an e-collar for extended periods of time, E-Collar Technologies recommends the use of a comfort pad.
Remember to consider your dog’s coat length and density when choosing contact points and comfort pads so your dog’s collar makes a good connection and will work correctly.
Troubleshooting
A blinking green indicator light indicates a fully charged battery.
A blinking yellow/orange light signifies the battery is approaching low levels of power.
A blinking red light, when no buttons are being pressed, indicates that there is only a limited amount of usage time remaining. The LED will change to a solid red when an activation button on the remote is pressed.
The white light on your collar receiver is designed to enhance visibility in low-light conditions. It can emit a steady or flashing white light to help illuminate your dog’s surroundings during nighttime use.
The designation “1D” refers to a single dog in the current setting.
A flashing “1D” allows for manual adjustment of the stimulation level using the dial.
However, a solid “1D” indicates that the stimulation level is fixed and cannot be altered.
In multi-dog systems you may also see a 2D, 3D, or 4D depending on the configuration.
To lock and unlock your stimulation level for the round handheld transmitters follow the outlined steps below.
- Dog 1
- Make sure the 1D is on the screen
- To lock press down on the top dial for 2-3 seconds until you see the 1D turn solid
- To unlock press down on the top dial for 2-3 seconds until you see the 1D begin to flash
- Dog 2
- Make sure the 2D is on the screen
- To lock press down on the top dial for 2-3 seconds until you see the 2D turn solid
- To unlock press down on the top dial for 2-3 seconds until you see the 2D begin to flash
These instructions apply to the 300, 400, 800, 1200 series only.
There are two main stimulation modes available on your e-collar, including the Momentary (M) stimulation mode and the Continuous (C) stimulation mode.
The momentary stimulation feature delivers a single pulse of stimulation at the specified level when the activation button on your remote is pressed and set to the “M” function.
Continuous stimulation provides a consistent level of stimulation when activated through the remote’s C function, remaining active as long as the button is depressed, and automatically ceasing after 10 seconds. This feature is designed to ensure the safety of your dog by preventing unintentional over-stimulation.
When testing on our hands it can feel very sporadic as we have many smaller muscles in our hands and fingers; to get the best result we recommend testing on the forearm on a larger muscle. When testing over and over your body does begin to “expect” the feeling and this can sometimes feel stronger or weaker depending on the person. We like to suggest placing it on your arm and testing in C mode around a level 15. This is where most people begin to feel the stimulation. Keeping in mind that dogs can typically feel the stimulation at much lower levels and the neck is a more “sensitive” area.
Warranty
If you are experiencing issues with your system, you can submit a claim online or give us a call at 260-357-0051 for technical support while you have your system with you. Telephone Support is available Monday through Friday, 8am to 5:30pm ET; and Saturday, 11am to 3pm ET (excluding holidays)
E-Collar Technologies Remote Dog Training Systems have a Two-Year Manufacturer’s Warranty and a One-Year Manufacturer’s Warranty on the Barkless Pro and Accessories. In the event your system is deemed defective by an E-Collar Technologies Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action.
We will need to know the following information:
- What model system you have
- What issues you are experiencing
- The serial number of the defective component
- Your Address, and contact information
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under the manufacture warranty.
If the serial number manufacture date for the defective component is outside of the 2-year Full warranty period, E-Collar Technologies will offer Retail Customers replacement components at discounted prices. Please keep in mind, the serial number does not provide us with the date you purchased your system, but the date that your system was manufactured. E-Collar Technologies will use the manufacture date to estimate your warranty coverage.
Returns
We have a 60-day money back guarantee. If you need to return an item, please start a return request by sending an email to customerservice@ecollar.com.
You will then be provided with a returns form for you to include in the return package, return shipping is the responsibility of the customer. We suggest keeping your tracking number until your refund has been processed.
You should expect to receive your refund within 1-2 weeks of the package being delivered to our returns department, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
Cancellations
Once your order has been placed, we are unable to process a cancellation or make any changes to that order.
If your order has already been shipped, and you wish to cancel it, we will treat it as a return, shipping cost is the responsibility of the customer.
If the package has been refused by the receiver it may be subject to a refusal fee. This cost will be deducted from the total cost of the refund.
International Shipping
Yes, and to most countries! If you need help ordering or cannot complete it online, please email your order and shipping address to sales@ecollar.com.
All orders are processed in US Dollars.
IMPORTANT: Your country’s de minimis value determines if local customs will assess a duty or tax on your shipment. Duties and VAT are calculated as a percentage of the customs value of the goods (item + insurance + shipping). Any duties and taxes on your international shipment will be billed directly to you by the global carrier.
If the receiver refuses the package it may be subject to a refusal fee. This cost will be deducted from the total cost of the refund.