Warranty Policy
If you are experiencing issues with your system, you can submit a claim online or give us a call at 260-357-0051 for technical support while you have your system with you. Telephone Support is available Monday through Friday, 8am to 6pm ET; and Saturday, 11am to 3pm ET (excluding holidays).
E-Collar Technologies Remote Dog Training Systems have a Two-Year Manufacturer’s Warranty and a One-Year Manufacturer’s Warranty on the Barkless Pro and Accessories. In the event your system is deemed defective by an E-Collar Technologies Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information:
- What model system you have
- What issues you are experiencing
- The serial number of the defective component
- Your contact information including name, address, email, and phone
To find your product model and serial number on your handheld remote (transmitter) you will find that under the rear skin. If you have a belt clip or anywear clip attached, you will need to remove that before taking off the rear skin to expose your model and serial number.
To find your product model and serial number on your handheld remote (transmitter) you will find that under the rear skin. If you have a belt clip or anywear clip attached, you will need to remove that before taking off the rear skin to expose your model and serial number.
To find your product model and serial number on your collar receiver you will find that in between the two contact points. If you have a comfort pad on your unit you will need to remove that to expose that information.
Watch our “How To: Warranty Claims” playlist on YouTube for helpful video instructions.
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under the manufacturer’s warranty.
Return Policy
We have a 60-day money-back guarantee. If you need to return an item, please start a return request by sending an email to customerservice@ecollar.com.
You will then be provided with a return form for you to include in the return package. Return shipping is the responsibility of the customer. We recommend keeping your tracking number until your refund has been processed.
You should expect to receive your refund within 1-2 weeks of the package being delivered to our returns department, however, in many cases you will receive a refund more quickly. This time period includes the time it takes for us to process your return once receive and the time it takes your bank to process our refund request.
Cancellation Policy
Once your order has been placed, we are unable to process a cancellation or make any changes to that order.
If your order has already been shipped, and you wish to cancel it, we will treat it as a return, and the shipping cost is the responsibility of the customer.
If the package has been refused by the receiver it may be subject to a refusal fee. This cost will be deducted from the total cost of the refund.
Further Questions
We offer LIVE CUSTOMER SERVICE! Give us a call and we will happily answer any other questions you may have. Telephone Support is available Monday through Friday, 8am to 5pm ET; and Saturday, 11am to 3pm ET (excluding holidays). You can also visit our FAQ page.