Warranty Returns and Cancellation
If you are experiencing issues with your system, please call our Toll-Free number at 855-326-5527 or 260-357-0051 (int’l.) for technical support while you have your system with you. Telephone Support is available Monday through Friday, 8am to 7pm ET; Saturday and Sunday, 11am to 3pm ET (excluding holidays).
E-Collar Technologies Remote Dog Training Systems have a Two-Year Full Manufacturer's Warranty. In the event your system is deemed defective by an E-Collar Technologies Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information.
• What model system you have
• What issues you are experiencing
• The serial number of the defective component
• Your Address, and contact information
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under your two-year manufacture warranty.
We have a 60-day money back guarantee. If you need to return an item, please start a return request by sending an email to [email protected]
You will then be provided with a returns form for you to include in the return package, return shipping is the responsibility of the customer. We suggest keeping your tracking number until your refund has been processed.
You should expect to receive your refund within 1-2 weeks of the package being delivered to our returns department, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
Once your order has been placed, we are unable to process a cancellation or make any changes to that order.
If your order has already been shipped, and you wish to cancel it, we will treat it as a return, shipping cost is the responsibility of the customer.
If the package has been refused by the receiver it may be subject to a refusal fee. This cost will be deducted from the total cost of the refund.